![]() ![]() Even the sub-$2000 check which was earlier that day added to my Available Balance, was put on a 5-day hold (i.e. Each of the (now total of 5) duplicate debits was reversed by the supervisor. an hour later, I repeated the entire "call NFCU" experience again as a few more 5-day-hold email notices arrived, with duplicate hold notices arriving shortly thereafter.I requested that they file an escalation on my behalf. They said there was, but they would not necessarily respond until 2 biz day later. I asked the supervisor, since they were unable to provide any concrete explanation for why any of this was happening, if there was a next level of escalation available."don't worry, I will cancel one of the debits." In real time, the Available Balance of my account (according to the NFCU website) rose accordingly. however at the same time, I noticed that, on the NFCU website, the deposit destination account's Available Balance was now lower than it had been prior to any of the checks being deposited on 5/31 (no withdrawing transactions had cleared 5/31 or 6/1), so I asked the supervisor, who told me after a few minutes "it looks like they've actually debited the amount of the deposited check TWICE from your Available Balance".At first I assumed "an email processing screw-up". for each distinct deposited check amount, I was receiving a second email telling me that a deposited check of that amount was being put on a 5-day hold "for my security". while I was talking to the NFCU supervisor, I noticed that I was now receiving duplicate 5-day hold emails (i.e.The first-line responder did not provide meaningful answers, so I escalated to the next level "supervisor". I called NFCU's 800 voice number to inquire as to the cause of this extended hold being imposed for the first time ever (and how it increased "my security").the following day (6/1 also a business day) in the afternoon (approx 24 hours after performing the mobile deposits), I began receiving emails from NFCU indicating that a check I had deposited 5/31 was being put on a 5-biz-day hold "for my security".Overnight, one of the checks (the only one for an amount less than $2000) was added to my Available Balance (i.e.Depositing this many checks in a single day was slightly unusual, but all of the deposited checks were "regular monthly checks" that I've been depositing for years. On the early afternoon of 5/31 (a business day) **edit 6/10/21: using the NFCU app on my iPhone** I deposited 5 checks these were "received" and "approved" minutes later that day, according to emails from NFCU, as usual.It is within NFCU policy to impose such a hold, but over the course of many years it had never happened. until last week, I had never had a mobile deposited check (which describes all my deposits to my NFCU accounts these days) put on a 5-biz-day (effective 1 week) hold.I'm a long-time NFCU member getting hit with some problems that appear to be systematic, and I'm wondering whether any other NFCU members at Bogleheads are experiencing the same issues: ![]() had the same deposited check put on hold multiple times (causing deposited-check-$amount to be debited from the destination account's Available Balance multiple times)?.had a deposited check put on a 5-business-day hold?.TL DR: If you're an existing NFCU member, have you recently:
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |